We offer free shipping in Canada for online orders over CA$115*
We offer free shipping in America for online orders over US$90*
We offer free shipping in New Zealand for online orders over NZ$189 incl. GST*
We offer free shipping in Australia for online orders over AU$180 incl. GST*
We offer free international shipping to most other places Worldwide for online orders over CA$500*. Conditions apply, please contact us.
*Film by-the-foot products are not accounted in the free shipping total calculations.
All products are made to order and ship from our RideWrap locations in Canada, USA, UK, NZ, or Sweden. After checkout, your order will enter the queue for processing and production immediately.
You will receive a second email including a tracking number when your order is shipped.
We work as hard as possible to get your package dispatched within 24-48hrs from when it enters processing, but please understand that our kits are made to order and may be subject to production timelines.
Kits listed as ‘In-Design’ or ‘Pre-Order’ are finishing their design phase and will have a waiting period prior to shipment. The team will ship your order as soon as possible.
Current ‘Pre-Order’ kit timeline: 4-5 weeks
July 2023: Spring and Summer are the busiest time of the year with cyclists worldwide excitedly getting their new bikes. Due to increased volumes, we are experiencing delays in some of our production facilities, and within our new kit design team. Please bear with the team as they work their hardest to make your products, and with the shipping couriers as they work to get the product to you quickly.
Average production time is quoted in business days and does not include time in transit.
USA: 1-2 business days
Australia, NZ, Asia-Pacific: 1-2 business days
UK: 1-2 business days
Europe: 1-2 business days
Canada, Mexico, South America, and rest of the world: 1-2 business days
Priority Production: Priority production is an available service for your order. If you purchase Priority Production, your order will advance in the queue and be produced in a period shorter than orders without priority production. This service does not mean immediate production and there may still be a delay in production depending on volumes.
RideWrap does not produce or ship on weekends and/or statutory holidays. Deliveries are Monday-Friday, shipments, and deliveries are not made on weekends or statutory holidays.
For all shipments quoted delivery times are estimates only, we cannot guarantee delivery dates. The expected shipping service delivery timeline is quoted at checkout and is in business days from the day the shipment leaves the facility, not from the order date.
Any order changes or cancellations must be made prior to shipping notification and will be confirmed by our Customer Service staff. If you have not received confirmation of your change by email, but have received a shipment notification (time being after you sent a request), please give us a call or another URGENT email as on the slight chance we may be able to catch it.
Canadian Shipping
Orders will be shipped via Canada Post, Purolator, FedEx, or UPS at our discretion. While we look to ship all free shipping orders inclusive of a tracking number, certain areas may not ship with this service. The expected shipping service delivery timeline is quoted at checkout and is in business days from the day the shipment leaves the facility, not from the order date.
Applicable government taxes are collected by RideWrap at checkout.
US Shipping
Orders will be shipped via USPS, DHL, Purolator, FedEx, or UPS at our discretion. While we look to ship all free shipping orders inclusive of a tracking number, certain areas may not ship with this service. The expected shipping service delivery timeline is quoted at checkout and is in business days from the day the shipment leaves the facility, not from the order date.
New Zealand Shipping
Orders will be shipped via New Zealand post. While we look to ship all free shipping orders inclusive of a tracking number, certain areas may not ship with this service. The expected shipping service delivery timeline is quoted at checkout and is in business days from the day the shipment leaves the facility, not from the order date.
Applicable government taxes are accounted for by RideWrap at checkout for orders up to $1000.
Australia Shipping
Orders will be shipped via DHL, FedEx, or UPS at our discretion. While we look to ship all free shipping orders inclusive of a tracking number, certain areas may not ship with this service. The expected shipping service delivery timeline is quoted at checkout and is in business days from the day the shipment leaves the facility, not from the order date.
Applicable government taxes are accounted for by RideWrap at checkout for orders up to $1000 and will not be charged on arrival.
EU Countries Shipping
Orders will be shipped via DHL, FedEx, or UPS at our discretion. While we look to ship all free shipping orders inclusive of a tracking number, certain areas may not ship with this service. The expected shipping service delivery timeline is quoted at checkout and is in business days from the day the shipment leaves the facility, not from the order date.
Applicable government taxes are accounted for by RideWrap at checkout and will not be charged on arrival.
WorldWide Shipping
Orders will be shipped via Canada Post/USPS, DHL, Purolator, FedEx, or UPS and from the most suitable warehouse at our discretion. While we look to ship all free shipping orders inclusive of a tracking number, certain areas may not ship with this service. The expected shipping service delivery timeline is quoted at checkout and is in business days from the day the shipment leaves the facility, not from the order date.
The buyer is responsible for any applicable Duties, Taxes, and Brokerage Fees leveraged on international sales. Depending on your country, if you do not want to incur brokerage fees you can contact the courier and make note that you will clear the shipment yourself, if this is the case and you require a commercial invoice, we will be happy to provide one. We cannot ship to PO/APO Boxes internationally. All international shipments will receive a tracking number.
For all shipments quoted delivery times are estimates only, we cannot guarantee delivery dates. The expected shipping service delivery timeline is quoted at checkout and is in business days from the day the shipment leaves the facility, not from the order date.
Please wait 14 days beyond our estimated delivery times before contacting us if your item has not been received as we cannot rectify with the courier before this date.
Delivery timelines are given in business days. Deliveries are Monday-Friday, shipments and deliveries are not made on weekends or statutory holidays.
When your order ships, you will receive an email from RideWrap that includes the tracking information for your shipment. To ensure that you receive your Order Confirmation and shipping notification, please enter your email address carefully and accurately during checkout.
RideWrap does not offer return postage.
“Return to Sender”, refused packages, and destroyed packages
If a package is returned to the sender, the cost of return postage will be deducted from any refunds applicable in addition to other refund policies.
If a package is destroyed because of customer delivery refusal, no refunds are applicable per the refund policy.
If you have any concerns or questions, please do not hesitate to contact us!
Shops and Industry Free Shipping
Shops and industry folk in continental North America, Australia, and New Zealand, receive free shipping on orders with a retail value equal to or great to the value of two (2) Tailored Frame + one (1) Tailored Fork.