Returns
RideWrap will accept returns on regular-priced, new merchandise within 30 days of the shipping date (online) or pickup (in store). As our products are made to order, specifically for you, we do not offer ‘free’ returns. Please read below for details on returning products.
All returns are subject to a restocking fee of 20% of the purchase price as well as a deduction of our real outbound shipping costs (the actual cost of getting the product to you in the first place, which is subsidized in our checkout process up to the degree of free. The real outbound cost is not visible to you at checkout, but we’re happy to share it on request). Priority Production fees are non-refundable after production has begun.
For EU customers:
Please note that our kits are produced to order based on the specifications you select. Under EU consumer law, made-to-order/customized goods are exempt from the 14-day right of withdrawal. This means orders cannot be cancelled or returned free of charge once production has begun.
Please be mindful when making your order to ensure you are ordering the correct products, as this policy applies to returns for any reason, including ordering mistakes. This Returns Policy applies once the order has entered production at our facilities, which is marked when the ‘Your RideWrap order is now being produced’ email is sent.
Return Transaction Example:Purchase price
: $100.00
Express Shipping upgrade paid at checkout: $3.69
Real outbound shipping cost: $18.69
Refund amount: $100*(80%)+$3.69-$18.69 = $65
For Protection Kits: To be eligible for a return, products must be unused, not damaged and not peeled from the backing . All original tags and stickers must still be attached and the kit must be rolled inside the polytube packaging. Apart from the box, if it doesn’t still look brand new, we won’t accept it as new! The original invoice that was included with delivery must be sent with the returned package.
For Other Protection Products: To be eligible for a return, products must be unused, not damaged.
All original tags, stickers, and packaging must still be attached. If it doesn’t still look brand new, we won’t accept it as new! The original invoice that was included with delivery must be sent with the returned package.
Upon receiving your return, all products are inspected and approved in accordance to this policy. Any products received that do not qualify for return will be rejected by the team at the time of restocking and no refund will be provided for rejected items. Rejected items will not be automatically returned to you, they will be destroyed.
All returns must be shipped back to us with a tracked service. We recommend the lowest cost tracked service, there is no rush once you have notified us. RideWrap offers paid return labels in certain markets using the automated Returns system, available in the order management area of the site.
All returns must use our Returns system found on RideWrap.com. Any return received without submitting the request information may not be processed.You can access this via you MyAccount area if you placed an order with your account, guest orders may be added to your account using email verification, or on the Find My Order page in all cases.Refund timeline
After receiving your return, the team will inspect and restock the item. Refunds may take up to 10-14 business days after restocking is complete.
If no restocking required (order cancelled before shipment), Refunds may take up to 10-14 business days after return request is submitted.
Return to Sender, Refused packages, and destroyed packages
If a package is returned to the sender, the cost of return to sender postage will be deducted from any refunds applicable, in addition to other refund policies.
If a package is destroyed as a result of customer delivery refusal, no refunds are applicable, per our refund policy.
Order Changes
Orders can be changed using our Order Edit tool prior to shipment. This tool will reload your cart with existing order items, which you can add to or remove, and a credit for any funds will be applied to the cart/checkout. Any unused funds will be added and sent to you as a site credit – which can be refunded on request.
Use the Find My Order page to Edit your order.
Before Production begins: You are able to add items, remove items, change shipping method, and add Priority Production as you see fit.
After Production begins: You are able to add items, and change shipping method as you see fit. Priority Production may not be removed. Any removed protection kits are subject to the 20% restocking fee.
Cancelling Orders
Using the Find My Order page you are able to cancel your order and receive a refund before your order has shipped.
There are two scenarios regarding refunds for cancelled orders:
Before Production begins: Your entire order, shipping fees, and priority production fees will be refunded.
After Production begins: Priority production fees will not be refunded. All items will be subject to the 20% restocking fee. Shipping fees will be refunded.
Exchange
RideWrap does not have an exchange process. If you have ordered the wrong kit, please order a new kit via the site to get that en route to you and submit a return request for your other order. If you have re-ordered by the time we receive your returned product, we may waive the restocking fee on your return (dealer accounts excluded).
Product issues or damage during shipping
If you have a concern about your product, whether it is a missing piece, an incorrect kit or it was damaged during transit, please get in contact right away so we can sort you out and get you riding.
If your product was damaged during shipping, you must report it within 14 days of the receipt date.