Operations Lead
Operations Lead
The Opportunity Are you an ambitious, highly organized leader who thrives in a fast-paced environment? We are looking for an Operations Lead to drive the daily success of our Whistler location. This role is crafted for a hands-on executor—someone eager to jump in, lead from the front, and continuously optimize our shop floor. You don’t need to know everything on day one; you just need the drive to learn it. Backed by our HQ support team, you will be empowered to focus on what you do best: leading the local team, optimizing production, delivering flawless bike protection installs, perfecting distribution, and creating an exceptional customer experience. Through our core values of Innovation, Precision, and Community, you will be the ultimate resource for the Whistler storefront. About Us RideWrap is a rider-owned and operated business. Since the beginning, our objective has been simple: help riders get the most out of their time riding bikes. RideWrap’s proprietary systems are born from combining a background in precision engineering with a love for riding bikes. We produce industry-leading frame protection components for all bikes and riders. The Responsibilities Team Leadership & Development Lead the Crew: Manage daily scheduling, task delegation, and timesheets for the production and installation teams. Drive Performance: Conduct daily stand-ups to set priorities, and run regular check-ins and performance reviews to foster growth. Train & Retain: Onboard and train new team members, cultivating a positive, high-performance culture. Production, Distribution & Installation Execution Manage the Floor: Oversee daily production and shipping operations, ensuring optimum output and a 100% accuracy goal for order fulfillment. Install Supervision: Manage the installation calendar and supervise output quality to ensure every bike leaves looking perfect. Process Optimization: Work to streamline existing processes to achieve maximum raw material efficiency. Technical Support: Learn the ins and outs of our printing fleet to assist with routine troubleshooting and maintenance. Community Build Relationships: Maintain and grow relationships in the community, with regional stores, customers, dealers, and wider RideWrap teams as a representative of the brand and location. Local Bike Events: Drive local brand awareness by attending and executing local events, supporting the local riding scene, and bringing the vibes. Local Ambassador Program: Actively engage and partner with local ambassadors to support the brand, and drive awareness to RideWrap. Warehouse & Inventory Logistics Inventory Control: Maintain the Canadian warehouse, execute inventory management, and fulfill supply orders for other RideWrap locations. Shipping & Receiving: Coordinate the intake of supplies and the dispatch of bulk orders and pallets (must be comfortable safely lifting up to 36 lbs). Shop Logistics: Conduct routine shop runs to collect and return bikes from local partners. Facility Management & HQ Liaison The Hub Connector: Serve as the primary point of contact between operations and RideWrap HQ support team. Storefront Excellence: Own the presentation of the storefront, including merchandising, bike storage, and shop supplies. Health & Safety: Lead local H&S meetings, ensure fire safety compliance, and maintain a clean, sanitized, and safe workspace for both staff and customers. Qualifications, Experiences, and Skills Leadership: Management or team leadership experience, with a proven track record of organizing people and processes is an asset Customer Facing: 1+ year of dedicated customer service experience. Operational Mindset: A high degree of organization, an eagle-eye for detail, and a relentless drive to improve workflows. Tech Literacy: Proficiency in Google Workspace (Docs, Sheets, Drive) to coordinate with our global teams. Education: A degree or diploma in Business Administration, Operations, or a related field is a strong asset. The Stoke: At least 1 year of mountain biking experience (preferred) and a genuine passion for the bike industry! A valid Class 5 driver’s license and a clean driving record Excellent written and spoken communication in English. A self-starter mentality with a highly positive, collaborative attitude. Compensation: $56,160.00 - $64,480.00 per year
In-Office